At what time is check-in?
Check in any time after 11 am
At what time is check-out?
Check out by noon
Do you offer handicapped rooms?
Sorry, we do not have this facility right now
Is parking available at the hotel?
Yes, we have a parking space inside the hotel property
What are the reception opening hours?
It is open 24/7
Can I bring my pet?
We have a no pet policy
Is Wi-Fi available at the hotel/in the room?
Yes, we have Wi-Fi all over the property
Do you offer non-smoking rooms?
All our rooms are Non Smoking room
Can I use the spa area even if I am not staying in your hotel?
Yes but there will be a charge
Where can I get a copy of my invoice after departure?
You can email us at namgayheritagehotel@gmail.com
Can I exchange my money at the hotel?
Yes, you can change your money at the front desk
Will children be charged for meal?
Children below 4 years of age will not be charged
Can I pay by card?
Yes, but an additional charge of 3.5% will be levied on the invoice
What should I do, if I lost or forgot something in my room?
You can email us at namgayheritagehotel@gmail.com and we will do our best to relocate your lost item
What is the cancellation policy at the hotel?
- No charge is applicable if the cancellation is made prior to 45 days of guest arrival.
- Within 45-30 days of guest arrival, 20% of the room rent shall be charged as cancellation charges.
- Within 30-20 days of guest arrival, 30% of the room rent shall be charged as cancellation charges.
- Within 20-10 days of guest arrival, 50% of the room rent shall be charged as cancellation charges.
- Within 10 days of guest arrival, 100% of the room rent shall be charged as cancellation charges.